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Privacy Policy

Last Update: 11/01/2024

TexMed.us (“we,” “our,” or “us”) is dedicated to safeguarding the privacy and confidentiality of the data shared with us. As a provider of medical billing services and solutions, we operate in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and maintain Business Associate Agreements (BAAs) with HIPAA-certified medical billing centers. This Privacy Policy outlines how we collect, use, and protect data, including any Protected Health Information (PHI) processed as part of our services.

By using our website or engaging our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Business Information

We collect information necessary for conducting business with healthcare providers, including:

  • Business name, address, and contact details
  • Representative information (name, title, phone, email)
  • Billing and contractual details

1.2 Protected Health Information (PHI)

While our website does not directly process PHI, our services may involve the handling of PHI as part of medical billing operations. This includes:

  • Patient names and demographics
  • Insurance details
  • Medical records related to billing or claims processing

1.3 Automatically Collected Data

We collect technical information when you visit our website:

  • IP address
  • Browser type and version
  • Time and duration of visits
  • Referring and exit pages

We use cookies and tracking technologies to improve the user experience (see Section 8).

2. How We Use Your Information

We use the information collected for the following purposes:

  • To deliver and manage medical billing services.
  • To fulfill contractual obligations with healthcare providers.
  • To communicate with clients about service updates, inquiries, and support.
  • To comply with legal and regulatory requirements, including HIPAA.
  • To analyze website performance and enhance user experience.

3. Compliance with HIPAA and Business Associate Agreements (BAAs)

TexMed.us is committed to HIPAA compliance. We maintain Business Associate Agreements (BAAs) with HIPAA-certified medical billing centers and subcontractors to ensure adherence to all applicable privacy and security regulations. Under these agreements:

  • PHI is only used and disclosed for authorized purposes related to medical billing.
  • Safeguards are implemented to protect the confidentiality, integrity, and availability of PHI.
  • Subcontractors who access PHI are held to the same HIPAA-compliant standards.

If you have questions about our HIPAA compliance or BAAs, contact us at support@texmed.us

4. How We Share Your Information

TexMed.us does not sell or rent your information. Information may be shared in the following circumstances:

  • With Service Providers: Third-party vendors who support our operations (e.g., IT services, payment processors) are required to comply with our privacy and security standards.
  • For Legal Compliance: Information may be shared to comply with legal obligations or respond to lawful requests from authorities.
  • With Your Consent: Information may be disclosed when explicitly authorized by you.

5. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption: Data is encrypted in transit and at rest.
  • Access Control: Only authorized personnel can access sensitive information.
  • Audits: Regular security audits ensure compliance with HIPAA and other standards.
  • Incident Response: Breach notification procedures are in place to address potential data incidents promptly.

While we take every precaution, no system is entirely immune to security risks. If you believe your data has been compromised, please contact us immediately.

6. PHI-Specific Policies

While our website primarily serves B2B clients, TexMed.us processes PHI as part of its services. The following safeguards are applied:

  • PHI is stored and transmitted only in HIPAA-compliant systems.
  • Access to PHI is limited to authorized personnel with a legitimate need.
  • Data retention policies ensure PHI is retained only as long as required by law or client agreements.

Clients are encouraged not to upload or transmit PHI through unsecured channels, such as general email or non-encrypted website forms.

7. Third-Party Logos and Trademarks

TexMed.us may feature logos or trademarks of third-party organizations, such as professional associations, industry accreditation bodies, or software providers. These logos:

  • Are registered trademarks of their respective owners.
  • Are used for informational purposes only and do not imply affiliation, endorsement, or sponsorship.
  • Are displayed in good faith to reference industry standards or associations.

For questions about the use of specific logos, please contact us at support@texmed.us.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website performance and improve usability.
  • Remember user preferences for a tailored experience.
  • Enhance security by identifying unusual activity.

You can disable cookies through your browser settings. Note that disabling cookies may limit certain website functionalities.

9. Children’s Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect information from individuals under the age of 18. If you believe we have collected data from a minor, contact us immediately.

10. Third-Party Links

TexMed.us may contain links to third-party websites. These links are provided for convenience, and TexMed.us is not responsible for the privacy practices of external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Data Retention

We retain data only as long as necessary for:

  • Delivering services.
  • Fulfilling contractual or legal obligations.
  • Resolving disputes.

PHI is deleted or anonymized when no longer required under applicable laws or agreements.

12. Data Breach Notification

In the event of a data breach involving PHI or other sensitive information, TexMed.us will:

  • Notify affected clients promptly as required by HIPAA.
  • Provide details about the breach and any remedial actions taken.
  • Offer guidance to minimize potential harm.

13. Your Rights

You have the following rights regarding your data:

  • Access and Updates: Request access to or corrections of your data.
  • Restrict Processing: Request limitations on data usage.
  • Opt-Out of Communications: Unsubscribe from marketing emails at any time.

14. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

15. Contact Us

If you have questions about this Privacy Policy, HIPAA compliance, or our services, please contact us at:

TexMed.us
TexMed Billing Solutions LLC
5900 Balcones Drive #10520
Austin, TX 78731 USA
support@texmed.us